§ 1 Free delivery
- Free delivery applied to orders from PLN 200 while choosing delivery of the parcel at Kiosk Ruchu.
- Free delivery refers to orders on the territory of Poland.
§ 2 Free exchange
- Free exchange is possible for each order placed via online shop noosicon.com.
- You have to report your wish to exchange within 30 days from the date of order delivery.
- Exchange of the product has to be reported to Central Helpdesk: tel. 801 011 105 or 22 349 92 60, firstname.lastname@example.org
- Central Helpdesk reserves the product for exchange.
- Free exchange is made by DPD Courier after the date has been determined earlier with the Customer.
- A product for exchange should be packed in a parcel with the exchange form and proof of sale inside.
- While delivering the product for exchange, the courier will collect the product returned.
- If value of the product returned is greater than the product you ordered earlier, you are obliged to pay surcharge.
- If the product returning (the same model) has changed its price, you are not obliged to pay surcharge.
- Free exchange is made on the territory of Poland.
- Service is provided within 7 days.
§ 3 Free return
- Return can be made for each order placed via online shop noosicon.com.
- You have to report your wish to return within 30 days from the date of order delivery.
- Return has to be reported via page szybkiezwroty.pl/noosicon
- Each return requires considering by Central Helpdesk. The report can be accepted or denied.
- After the report is accepted, the Customer receives confirmation and posting code to the e-mail address/ text message.
- A parcel with the return form needs to be posted in an easypack within 72 hours.
- Within 14 days from delivery of the parcel refund will be made.
- Free return is possible on the territory of Poland.
- Service is provided solely by Inpost Easypacks.
§ 4 Free complaint
- Complaint can be reported within 2 years from the date of purchase.
- Free complaint applies to the complaint considered favourably. The defective goods repaired or Exchange will be sent to the Customer free of charge.
- Free complaint is made on the territory of Poland.